---
title: How to resolve when Epochs are blank or displayed incorrectly within Sleep ISR
description: The Sleep ISR platform operates on two servers, and during peak usage times, one server may experience higher demand, which can result in a blank screen. Fortunately, this can be resolved by changing the Source Server Selection
---

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# How to resolve when Epochs are blank or displayed incorrectly within Sleep ISR

## To reload the Sleep ISR Record in your web browser, you can follow this process.

If the record loads but the Epoch screen is blank or displays incorrectly, select **Reload Record** from the **Options** menu.

![](https://support.aasm.org/hs-fs/hubfs/image-png-Jan-31-2026-10-29-05-0280-PM.png?width=302&height=269&name=image-png-Jan-31-2026-10-29-05-0280-PM.png)

If the record won't load at all, your network may be blocking access to the online directory where epoch plot data is stored. If the record still won't load, please reach out to your network administrator.

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