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      2. Sleep ISR

      How to Resolve a Blank Epoch Screen in Sleep ISR

      The Sleep ISR platform operates on two servers, and during peak usage times, one server may experience higher demand, which can result in a blank screen. Fortunately, this can be resolved by changing the Source Server Selection

      Steps to Change the Source Server Selection:

      1. Access the Options Tab

        • Click the Options tab located at the center of the record screen.

      2. Open Settings

        • From the dropdown menu, click on Settings.

      3. Change the Source Server Selection

        • Use the dropdown menu to change the Source Server Selection from Amazon S3 to Akamai CDN, or vice versa, depending on the current default server.

      4. Save Your Selection

        • Click the Save button.
        • The system will automatically switch to the selected server, and the signals should display promptly.

      5. If Signals Do Not Appear

        • Exit the record and log off your Sleep ISR account.
        • Close and reopen your browser, or switch to a different web browser.
        • Sign back into your account and reopen the record.
        • If the signals are still not visible, repeat steps 1–4.

      If you continue to experience issues, please don’t hesitate to contact the Sleep ISR helpdesk for further assistance.