Frequently asked question related to administering your organization and account.
How can I locate my Network Accreditation number?
Visit members.aasm.org and sign in using an account with company admin access for your AASM-accredited network. Once logged in, select the “My Network” tab within “My Account.” Locate your network listing and reference the number displayed next to “Accreditation #.”
When is it necessary to consolidate individual Sleep ISR site accounts into a single Network Sleep ISR account?
If your network currently operates separate Sleep ISR accounts for each site, you must establish a unified Network Sleep ISR account before the earliest expiration date among your existing accounts. This consolidation is managed through the “Set up your new Sleep ISR plan” wizard. In the initial step, you can select which site accounts to include in your new Network account—all accounts are pre-selected by default, though you may modify this selection as needed. Any active site accounts that are merged with remaining, unexpired time will automatically receive a prorated refund credit, calculated and displayed in the “Refunds/Credits” section during the “Finalize” step of the wizard. The credit will be applied to your next invoice.
Are separate Sleep ISR accounts permitted for each site within our AASM-accredited network?
No. Beginning in 2025, all AASM-accredited networks must consolidate individual Sleep ISR site accounts into a single Network Sleep ISR account. This transition is required to comply with the 2025 AASM Network Accreditation standards. You can complete this setup by following the “Set up your new Sleep ISR plan” wizard found on the Manage Subscription Plan page.
If a scorer works across multiple sites within a network, are they required to submit separate Sleep ISR records for each site, or are their results automatically accessible to all accounts within the network?
No, active users linked under the Network account scores, and submit a single Sleep ISR record per month. The results are automatically shared across all connected Network accounts for accreditation compliance.
How do we provide sleep staff with access to our Sleep ISR account?
To add sleep staff, go to Manage > Users and select the “Invite Users” option in the upper right corner. Please enter the email address of the staff user(s) and assign their permissions. The system will send an email with instructions for the user(s) to accept the invitation and link their scoring account.
How do I assign staff as Practice Scorers?
Each user who scores Sleep ISR records must be assigned a “Full Scorer” license, including those participating solely to earn Continuing Education Credits (CEC). If you would like certain users to score records for practice—without affecting your organization’s overall scoring average—they may do so using records in the “Archived Records” library or by completing the Sleep Scoring Course. Both resources provide valuable training for new scorers and are accessible with the Premium Plan.
How do I approve sleep staff who have linked to my account?
When an Admin invites a new staff user to the Network account, the user is approved once their Hire Date is entered in the “Invite Details” screen. After approval, a red alert will appear on the Account home page indicating that “[User Name] has successfully linked their scoring account to [Center/Account name]”.
How do we remove sleep staff from our Sleep ISR account?
To remove a staff user, go to Manage > Users and select the "REMOVE USER" icon next to their name. The user will be removed from your account, and their monthly scoring results will no longer be submitted; however, their historical scoring data will remain accessible under “Reports.”
How can we get scoring results for staff who finished records before being added to our Network account?
Scoring results before a staff member joins your Network are not automatically included. To view these results, administrators should email isr@aasm.org with the Network Sleep ISR account name, account number, and the names of the staff users. This ensures previous results are linked for accreditation compliance.
How can we purchase additional seats (licenses) for our account?
To add more user licenses, navigate to Manage > Subscription Plan and select “Change Plan” to open the billing portal. Here, you can update the total number of seats for your account. This feature is available for accounts with automatic credit card payments. If you require an invoice for payment, please contact the Sleep ISR helpdesk by chat, email at isr@aasm.org, or phone at 630-737-9765, Monday through Friday, 8 a.m. to 4 p.m. CT.